Strategic Plan

The five-year goals for the Dane County Department of Human Services form the foundation for the Department to improve outcomes to those it serves and strengthen the core competencies of the organization. The Department’s goals focus on four areas: improving the lives of the individuals it serves; improving the performance of its systems and its ability to publicly report on that performance; improving its financial health; and improving its organizational effectiveness and infrastructure.

Improve county and Department Human Resource systems to better meet our mission.

Work Plan – Division

Initiative Area
Reorganize Department to better meet needs and stabilize the organization.
Current Status
There is currently no manager to oversee FMS. The Deputy Director position is vacant.
Chosen Target
Department Administration reorganized and stable.
Tactics to Close the Gap
  • Reorganization plan submitted to DOA.
  • Position reclasses completed.
  • Hiring & recruitment done.
Measures of Success
  • New FMS & IT Division created.
  • New Division Administration position created & filled.
  • New Senior Accountant position created & filled.
  • Deputy Director hired.
Lead Staff Responsible
Lynn Green –

Work Plan – Badger Prairie Health Care Center

Initiative Area
Service Delivery Modes
Current Status
With attendance problems, extended absences, and employee handbook restrictions, we have periods of discontinuity of care and high over-time costs.
Chosen Target
  • Reduce unplanned staff absences.
  • Enhance core staff presence consistently throughout the year.
Tactics to Close the Gap
  • Work closely with individual employees and the employee organization to increase staff awareness and buy-in regarding improved attendance.
  • Conduct employee satisfaction surveys.
  • Change the ineffective attendance policy to one that holds staff more accountable.
  • Work with DOA & Employee Relations on tactics to address absenteeism.
Measures of Success
  • Reduce staff absences.
  • Increased core staff presence on units.
  • Reduce overtime expenses.
  • Regulatory outcomes that consistently exceed industry standard.
Lead Staff Responsible
Bill Brotzman/Dee Heller/Laura Ferguson –