Developmental Disabilities Quality Assurance Program
The Developmental Disabilities Quality Assurance Program is based on the belief that individuals are healthier and safer when they receive high quality services and have opportunities to share positive stories, concerns and ideas for success and improvement. One premise is that an effective quality assurance plan should include a variety of internal and external mechanisms to promote and monitor quality. A second premise is that quality assurance mechanisms should lead to continual learning, adjustments and improvements.
Elements of the Quality Assurance Plan:
- Creation of a Quality Assurance Board made up of consumers, family members, advocates and professionals;
- A methodology for provider agencies to self-assess program quality;
- A methodology for external reviews of a provider agency’s programs;
- A form for reporting “Concerns about Service Quality”; and
- A form for reporting positive stories and ideas for success and improvement.